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Mumbai Call Center Ratings by BPO Curry

Grade A:

IBM Daksh
JP Morgan Chase
Countrywide Financial
3 Global Services
Citigroup

Grade B:
,
Intelenet, TCS
Prudential UK


Grade C:
FirstSource, Convergys, eFunds, EDS,
Transworks,
Ocwens Financial Corporation

Grading Not Applicable:
(These companies need a lot of improvement)

Wipro BPO
Accenture BPO, WNS, Zenta
Sitel, Stream International, Sutherland Global Services (Suckerland is what some call it)


The call centers mentioned above are the major ones in Mumbai. Wipro used to be one of the best call centers in Mumbai back in 2003, when it was owned by Spectramind. Ever since Wipro has taken over Spectramind, the quality of people being recruited has declined tremendously. People who can't get a job in Grade A, B and C call centers would certainly manage to get a job in the above mentioned call centers that are ineligible for grading. The selection criteria is the most lenient in these call centers. If you do not beleive us, just walk-in to a consultancy where these companies conduct in-house interviews. You would be shocked to see the selection of candidates who can't even speak proper english. We have been witness to such shocking selections. In order to get a job in the above mentioned non-graded call centers, you do not need to keep your nose to the grindstone.