
Miss Turkey 2007
BPO Curry aims at providing detailed information on major call centers in Mumbai, India. The articles in this blog are written by people who have worked in different call centers in Mumbai. Please keep visiting our blog for Reviews, Ratings and inside information on Call Centers based in Mumbai, India.
The consultant helped me clear this round as I was briefed in advance about the possible questions normally posed by an Ops Manager. The answers to the assessment paper or the question paper provided to us by Accenture in the consultancy was provided by the consultant. So you can imagine how easy it is to fool someone. Can't say fooling, because Accenture surely was aware as to what it was getting into by letting the consultants conduct the written assessment. Once I cleared the telephonic interview, I had to wait for the HR to arrive at the consultancy for the final round of interview. She was there in an hour or so and I had a one-on-one interview with her. She asked general questions like “Tell me something about yourself”, “Why Accenture?”, “Why did you leave your previous company?”, “Your Salary expectation” etc. Once it was over, I was rolled out an offer.
The salary they offered me was the maximum they could at that time The take home salary was Rupees 14,700 (since I had 2 years experience), there was a joining bonus of 40,000 Rupees and a Retention Bonus of around 40,000 Rupees. The 20,000 Rupees out of 40,000 is received on completion of 3rd month (You get around 17-18K after tax deduction + the monthly salary of 14700 rupees in the third month’s salary). The remaining 20,000 Rupees is provided in installments. You get approximately Rupees 6,666 in the 4th, 5th and 6th month. The 7th month, you get a salary of Rs 14,700 only and the eight month you get the 20,000 Retention bonus (based on your performance, you have to meet expectation), the remaining 20,000 Rupees of the retention bonus is provided after completion of 1 year.
Aastha: I wish them luck in that case! I couldn’t stay in Accenture for a longer time, because I didn’t find anything good in the organization apart from food and Voice and Accent Training.
BPO Curry: We will come to the good part later. Were you satisfied with your first two month’s salary?Aastha: I want to warn everyone out here. I was cheated by Accenture. When I received the offer letter, the HR told me that I would receive Rupees 14,700 for the first two months; however, it was not true. I received just over 11,000 Rupees as my salary, as Accenture deducted around 2500 bucks for food coupons which I never requested. They have a system where we need to register before a specific date to ensure that around 2000-2500 Rupees is not deducted from our salary. Since I joined on 27th, Accenture assumed that everyone wanted to avail of Sodexo food coupons to escape heavy tax deduction. This was utter crap, what they called a major deduction didn’t amount for more than 150 Rupees. Everyone in my batch wanted 2500 Rupees to be a part of their in-hand salary, but we all were cheated by Accenture as we only got to know about this during our induction which was around 20 days after our date of joining. We all changed the option on their online system and chose to receive 2500 as part of our salary in the next month.
Aastha: Not a problem. It is better that we all discuss the salary policy before joining any company, specially the ones located in the Central suburbs of Mumbai. (Laughing…..)
Aastha: It may be surprising, but we didn’t have our induction on the first day. The official Induction happened only after the completion of 3 weeks of voice and accent training. The first day comprised of form filling, UTI bank formalities, document submission and Batch Allocation.
Aastha: The Batch allocation is very simple. Everyone residing in the western Mumbai was put in one batch and the ones residing in Central and
Aastha: I was lucky to get an awesome trainer called Vinita from CommuniK (A Vendor trainer who was not employed with Accenture directly). She was a beutiful fair Sindhi lady with a natural American Accent and a damn good vocabulary. There was one irritating chap called “Aseem” who was managing the assessment and he had a fake or a put-on American Accent. Vinita’s accent was wonderful. The Voice and Accent training was for 3 weeks which was extended due to training cancellation during Mumbai Blasts on 11th July and heavy rains a week before that. Therefore, my voice and accent training lasted for 4 weeks. The training went on for 8 hours each day with weekly offs on Saturday and Sunday. During training, the batch of 20 something was divided into 4 teams and the entire training revolved around team activities. Vinita had lots of game in her basket of ‘Fun training’. Every day we used to listen to various American accents, songs, speeches and complete grammar exercises. We used to watch one American movie a day or 2-3 episodes of Friends each day. We had several presentations in team on American Culture, voice and Accent and Free Speech. The trainer provided us with 25 topics on which we had to prepare a speech of 90 seconds. We gave our mid assessment after 10 days and were given extensive feedback by our fantastic trainer.
BPO Curry: Aastha, thank you so much for the information. We really appreciate you giving us an insight on the training and growth in Accenture. It was quite an eye opener.
BPO Curry: Tell us something about the Cafeteria and the Food in Accenture.
BPO Curry: That must have been such a pain, especially when the company is located in a remote part of Mumbai.
BPO Curry: So how was the process training?
BPO Curry: You are not the only one to be dissatisfied with the training. We spoke with other ex-employees of Accenture as well who primarily left because of bad training. Even the joining and retention bonus couldn’t help Accenture retain those great employees.
Accenture promised me that it would take not more than 15 days to receive the final settlement amount. For two consecutive months, I had to send several reminder emails to the stupid HR lady named Dhanashree Sivalaben. She never used to attend any calls thereby leaving me with only one option – Emailing her. Even after several emails and calls, I didn’t get my final settlement amount. Note: This is ridiculous, but you must have internet access to check your email account daily for a stupid email from Chennai asking you to confirm your resignation. If you fail to reply them, they would not process the final settlement. One of my friends resided in
BPO Curry: Tell us something we do not know about Accenture.
The washrooms in Accenture were not clean. They look like Sarkari Shauchalaya (Public Toilet) with bad floor and a terrible smell all over.
The operation managers, the HR team, the process trainers kind of make you feel that the official language in the company is Marathi. Even though they have banners displaying English is compulsory on the floor, majority of the agents prefer to speak in Marathi or Hindi (not with the customers).
BPO Curry: Aastha, thank you so much for your time. I am sure your interview would prove to be very useful for people who are thinking of joining Accenture.
Do not get too excited by the above two points, the fact is that United Airlines has one of the highest attrition. There are back to back calls and the process is very vast and not many would find it easy. However, the process is fun and you get to learn a lot and it provides you a great platform if you plan to venture in the Airline Industry.
The IJP (Internal Job Postings) are very frequent in IBM and loyalty pays here. If you stick with IBM Daksh for more than a year, you are bound to grow either vertically or horizontally.Orange Wanadoo is said to be one of the most chilled out processes. The call flow isn’t that high and the people are extremely cool in the process. If you are looking to make quick money, UAL (United Airlines) is the best.
CBNA is said to be a vast banking process and isn’t that happening, but one of the most prestigious processes in IBM at present.eBay: This process has shifted to
The washrooms in IBM are extremely spacious and clean. However, some there are people who have no work but to pluck hair in the washroom. Dirty people, get a razor. Mach 3 doesn’t cost much these days.